Website Support & Maintenance

Website Broken? Been Hacked?

Getting error messages instead of pages?

Deep Breath. Let’s get it fixed.

One-Time or Regular Support for WordPress Websites

If you’ve never had a website nightmare, consider yourself lucky. Broken or hacked websites are really common and the error messages can be intimidating.

The good news is they’re usually recoverable, and often caused by software conflicts or sites not being kept up to date.

Get ad hoc or ongoing help with for WordPress websites that are misbehaving or driving you round the bend.

Let's fix your website. Laptop with website error message

Website Care Plans

A website care plan will take away the headache of worrying about what to do if your site goes down, if a software update breaks the site, or if you get hacked.

My care plans include website hosting on a secure server. If you already have your own hosting, you can still subscribe to a care plan and I’ll log into your server.

Pay monthly and forget about website worries for good. Prices and details are in the table below. Book a free chat today to discuss your needs.

Not sure if you need website maintenance?

Read the complete guide to website maintenance to find out what’s involved in regular website maintenance, and why it’s essential for your business.

Care Plan Pricing

Essential

£40 /month

All the Basics Covered

  • Fast, Secure Website Hosting
  • SSL Certificate
  • Uptime Monitoring
  • Scheduled Backups
  • Security Scans
  • Software Updates
  • Resolve Plugin Conflicts
  • Performance Checks
  • Monthly Maintenance Report

Premium

£75 /month

Most Popular Package

  • Fast, Secure Website Hosting
  • SSL Certificate
  • Uptime Monitoring
  • Scheduled Backups
  • Security Scans
  • Software Updates
  • Resolve Plugin Conflicts
  • Performance Checks
  • Monthly Maintenance Report
  • Premium Speed Optimisation
  • 1 Hour of Website Support / Changes

Elite

£110 /month

Complete Peace of Mind

  • Fast, Secure Website Hosting
  • SSL Certificate
  • Uptime Monitoring
  • Scheduled Backups
  • Security Scans
  • Software Updates
  • Resolve Plugin Conflicts
  • Performance Checks
  • Monthly Maintenance Report
  • Premium Speed Optimisation
  • 2 Hours of Website Support / Changes
  • Priority Support For Any Downtime

What’s Included

Website Hosting

Fast and secure hosting on premium managed cloud servers

SSL Certificate

Essential security certification for your website

Uptime Monitoring

Ensures rapid action in the event of any downtime

Scheduled Back-Ups

Daily backups in case of any problems with your site

Security Scans

Checks for viruses, malware and vulnerabilities

Software Updates

Essential updates for plugins, themes and core files

Error Resolution

Fixes for any plugin conflicts caused by updates

Performance Checks

Regular review of speed, structure and search performance

Monthly Report

Maintenance reporting covering stats and details

Professional Speed Optimisation

(Premium & Elite)
Pro software to speed up your site

Website Support & Changes (Premium & Elite)

1 or 2 hours of development time each month

Priority Support
(Elite only)

Elite customers get priority action in the event of outages

Website Care Plan FAQs

If your website was built by TealBlue Digital there will be no set-up fees for moving onto a care plan. If you have an existing website not built by me, then there is an £80 set-up fee which covers initial updates to the existing tools, cleaning up the database, installing software and backing up the site etc.

Your monthly support time (for Premium or Elite plans) covers any small updates which can be carried out in the allotted time. This could be a content change of text or images, setting up a new plugin or minor web development tasks.

If you require a larger amount of updates, I’ll give you an estimate of time and then carry out the work at an hourly or project rate agreed between us.

Unfortunately not, because scheduling becomes impossible if work rolls over month to month. Any time unused at the end of the month will not roll over.

Yes – I use cloud hosting servers which are fast and secure. If you already have hosting, I can still provide a care plan by logging into your own server. Please note there is no discount if you have your own web hosting (see below).

I’m afraid not, because it’s actually more work for me to log in to separate hosting and administer your website from there! With all of my support packages, if you use my hosting you’ll basically get it included for free. I use secure cloud hosting with guaranteed 99%+ uptime.

No – my care plans are paid monthly and you can cancel any time. I just require 30 days’ written notice.

Ad Hoc Website Support

If you need some technical, design or development support with your website, I’d be happy to help. I can put a quote together for your needs, or you can use my 1-hour service below to investigate a minor issue.

New! One-hour Investigation Service – £45

If you have a website niggle that you can’t get to the bottom of, I’m now offering a 1-hour investigation service where I’ll try to get to the root of the problem.

If it’s a quick fix, I’ll repair it within the hour. If it requires more work, I’ll advise you on what’s needed and you’re free to choose what you want to do.

Example of things I can look into:

  • Problems with your SSL certificate
  • Issues with misbehaving plugins
  • Investigating why your website is so slow
  • Finding out why a page has gone wonky (we’ve all been there)
  • …and lots more. Just ask!

Website Hosting

I offer hassle-free website hosting, which can be bundled with a care plan to ensure you don’t have to worry about website maintenance.

You’ll be on a premium cloud server, meaning your website is fast, secure and backed up every day. It’s easy, reliable and affordable.

Hosting is available with or without a website maintenance plan.